00:05 Communication is the real work of leadership. And that doesn’t apply only to Fortune 500 companies. No matter the size of the organization, effective managers must be strong communicators to inspire and lead their teams.
00:56 Understand that whether you realize it or not, you’re always communicating. Your office environment, corporate culture, and treatment of customers and employees all say a lot about your company.
01:28 Encourage regular and ongoing feedback from managers and supervisors to employees. This should include both positive and negative, or constructive, feedback.
01:58 Pay attention to the language you use. In today’s modern workplace, we recognize that certain terms or phrases might be considered offensive or derogatory, and we don’t use them.
03:08 The most important aspect of communicating with your employees: listening. Your ability to listen to employees’ cares, concerns, and issues—and let them know that you’re paying attention and responding—is absolutely essential.
03:42 Make sure you provide ample opportunity for your employees to share their concerns and issues to a receptive audience. Just as a supervisor should deliver constructive criticism all year long, so should employees be given a venue to deliver their own input.
04:24 Be clear, correct, and consistent in all your communications. Provide simple directions and easy-to-understand explanations in all forms of communications, both external and internal.